06-05-2007 11:11 AM - edited 03-14-2019 09:53 PM
Does TAPS and Cisco Extended services still work the same in CM 4.2
I have downloaded Extended Services 3.4 on to CallManager 4.2 download the taps plug-in run the both (no install errors) when I go through the setup of Extended services I enter in my jtapi username and password- then start the engine. The JTAPI service will not become active and on CM I see this error
Error: kCtiProviderOpenFailure - CTI application failed to open provider
CTIconnectionId: 28
Login User Id: tapsuser
Reason code.: -1932787616
IPAddress:
App ID: Cisco CTIManager
Cluster ID: CISCOCM-Cluster
Node ID: CISCOCM
Explanation: Application is unable to open provider.
Recommended Action: Check the reason code and correct the problem. Restart CTIManager if problem persists.
06-05-2007 11:51 AM
DIRECTORY_LOGIN_FAILED= 0x8CCC0060;
Reset tapsuser password.
06-05-2007 01:33 PM
Tried resetting the tapsuser password from CM 3 times still get the same error.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: