just a regular IPCC Enterprise setup, CCM, IP IVR, ICM 7.0, translation routing.
During peak hours, IP IVR is failing, returning 'I am sorry, we are experiencing system problems etc etc". Only restarting the CRS Engine helps.
When rebooting the IVR servers, everything is fine for a couple of days, then this problem appears again.
Did anyone see this before?
If yes, any solution?
What I also noticed the IP IVR sessions go SESSION_IDLE when calls get transferred from the queue (which is just a regular 'play prompt' IVR script) and stay SESSION_IDLE for 3 minutes before disappearing. Is this normal?