Attendant Console: Incoming calls interrupt Receptist on Desktop

Unanswered Question

O.K., I know the title sounds crazy but I should make sense of it here: The AC user (receptionist) gets calls and needs to know where to direct the caller based on the callers SSN. As the receptionist is typing in the callers SSN in another desktop program to find the agents extension who handles the callers case, another call comes in and the Attendant Concole "takes control of the mouse"- meaning the receptionist has to answer the new call before allowing her to finish inputting the first callers info and routing that caller off her plate.

Is there a way to have AC incoming calls not require immediate intervention on the desktop when a call comes in?



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Overall Rating: 5 (2 ratings)
Brandon Buffin Wed, 06/06/2007 - 04:12


There is a button at the bottom right of the attendant console screen next to the call control status that turns this functionality on/off.

Hope this helps. If so, please rate the post.



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