Host not registering with the Management Center

mfuller01 · ‎06-06-2007

Hello,

We have CSA MC v5.2. I have put a pre-defined CSA on a server (seperate from the CSA MC), which installed successfully and the MC sees the host.

However, although a pre-defined CSA is successfully installed on a host (non-server), I am unable to get the MC to see it. On the host, the CSA simply states that it's, "Not registered with the Management Center."

Please help in resolving this.

Also, is there a Windows Vista fix? Currently, I am unable to get the CSA to install on Vista.

~ Mike

wong34539 · ‎06-12-2007

It could be due to :

There is another device registered with the same IP address.

The license runs out.

The license is not correct for the hardware.

if the host is on dfferent subnet

tsteger1 · ‎06-12-2007

Wrong OS license is most likely the culprit. CSA 5.2 MC deploys with several server but no desktop OS licenses.

Tom

jwalker · ‎06-21-2007

If you look at the CSA log file, it will tell you an error code for why the connection is failing. Use the list below to determine what your error code means...

OKENA_STATUS_INVALID_SYSTEM_CONFIGURATION = 2000,

OKENA_STATUS_ICC_FAILED_GET_HANDLE = 2001,

OKENA_STATUS_ICC_FAILED_TO_WRITE = 2002,

OKENA_STATUS_ICC_FAILED_TO_READ = 2003,

OKENA_STATUS_ICC_INVALID_TOPOLOGY = 2004,

OKENA_STATUS_ICC_INVALID_INITIATOR_COMP = 2005,

OKENA_STATUS_ICC_INVALID_PAYLOAD_SIZE = 2006,

OKENA_STATUS_ICC_INVALID_VERSION = 2007,

OKENA_STATUS_ICC_INVALID_COMP_ID = 2008,

OKENA_STATUS_ICC_INVALID_PAYLOAD = 2009,

OKENA_STATUS_GROUP_DOES_NOT_EXIST = 2010,

OKENA_STATUS_INVALID_REGISTRATION_PARAMS = 2011,

OKENA_STATUS_HOST_HAS_REGISTERED_BEFORE = 2012,

OKENA_STATUS_INVALID_CONTACT_INFO = 2013,

OKENA_STATUS_HOST_NOT_REGISTERED = 2014,

OKENA_STATUS_MISSING_CONTACT_INFO_PARAMS = 2015,

OKENA_STATUS_INVALID_REGISTRATION_ID = 2016,

OKENA_STATUS_ICC_INVALID_BYTE_ORDER = 2017,

OKENA_STATUS_ICC_NOT_INITIALIZED = 2018,

OKENA_STATUS_COMP_CONFIGURED = 2019,

OKENA_STATUS_UNDEFINED_MGMT_SERVER = 2020,

OKENA_STATUS_HTTP_TRANSACTION_FAILED = 2021,

OKENA_STATUS_ICC_INVALID_HANDLE = 2022,

OKENA_STATUS_SERVER_IS_REACHABLE = 2023,

OKENA_STATUS_HTTP_TIMEOUT = 2024,

OKENA_STATUS_ICC_NO_CONNECT_MUTEX = 2025,

OKENA_STATUS_FORCE_POLLING_NOW = 2026,

OKENA_STATUS_REGISTRATION_REJECTED = 2027,

OKENA_STATUS_LOAD_CONFIG = 2028,

OKENA_STATUS_DB_ERROR = 2029,

OKENA_STATUS_LICENSE_REACHED_LIMIT = 2030,

OKENA_STATUS_REGISTRATION_NOT_ALLOWED = 2031,

OKENA_STATUS_NOT_ALLOWED_TO_STOP_AGENT = 2032,

OKENA_STATUS_CLIENT_UI_NOT_ALLOWED = 2033,

OKENA_STATUS_FAILED_TO_PRINT_AGENT_REPLY = 2034,

OKENA_STATUS_INVALID_LICENSE = 2035,

OKENA_STATUS_TIMED_OUT = 2036,

OKENA_STATUS_REGISTRATION_BACKOFF = 2037,

OKENA_STATUS_TESTMODE_ON = 2038,

OKENA_STATUS_TESTMODE_OFF = 2039,

OKENA_STATUS_INVALID_SERVER_FQDNS = 2040,

OKENA_STATUS_INVALID_SERVER_IPADDR = 2041,

OKENA_STATUS_SERVER_DNS_NOT_RESOLVABLE = 2042,

OKENA_STATUS_SERVER_IPADDR_NOT_OWN = 2043,

OKENA_STATUS_SERVER_DNS_NOT_OWN = 2044,

OKENA_STATUS_SERVER_NAME_NOT_FQDNS = 2045,

OKENA_STATUS_FAILED_OPEN_PROCESS = 2046,

** please rate if this helps**

haxworthy · ‎06-25-2007

Do you have an eval or fully licensed version of the MC? If it's an eval, the MC only comes with eval server agents, not host agents. If there's no valid license for the host on the MC, it won't register.

I recently ran into this issue.

Hope it helps.

tsteger1 · ‎06-25-2007

The fully licensed version of the CSAMC is the same way.

If I remember correctly, the last version to come with 10 desktop licenses was 4.0.

Now they come with three server agents only.

Tom

TradeSecrets · ‎07-10-2007

Hi Mike,

Make sure the MC is accepting hosts from anywhere.

Also make sure you ahve the mc in DNS or in the agents hostfile.

usually the simple host file entry fixes everything.

Also the agent kit has to be from the csa-mc and cannot be used on any other csa-mc.