Doing RFP's for telco services for medium to large business

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Jun 6th, 2007
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The company I'm with will likely do an RFP for telco services in the fall with out local telco providers. We're a medium size business (200 or so employees) with two PRI's and a bunch of analog business lines. We also have a long distance contract.


I was wondering if anyone else here has had to prepare an RFP for telco related services for a business? Any things to watch out for, clauses to include, etc?


I was hoping someone would be willing to post such an RFP document for review :)


Thanks in advance for any help!


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Rob Huffman Thu, 06/07/2007 - 06:11
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Hi Steven,


I have participated in the preparation of a few Telco RFP's. Unfortunately these type of documents can't be posted :( Usually Technical people (like us) are working with Finance/Legal/Material Management/Supply Line types who do these up for a living due to the legal aspects of such processes. If there is no-one in your Company who does these up then I would look into using a Professional Services group to help you out or at least purchase a RFP Software package (there are many available)


Make sure you take some time to think about all existing Telco related services PBX/IP-PBX/Voicemail/PRI's/Analog Trunks/Payphones/Maintenance/SLA's/Billing etc. etc. that you want covered in the RFP.


Here are a couple of reference docs;


http://www.rfp-templates.com/RFP-Template.html


http://gita.state.az.us/telecom/RFP/Scope%20of%20Work.pdf


Hope this helps!

Rob

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