Doing RFP's for telco services for medium to large business

Unanswered Question
Jun 6th, 2007

The company I'm with will likely do an RFP for telco services in the fall with out local telco providers. We're a medium size business (200 or so employees) with two PRI's and a bunch of analog business lines. We also have a long distance contract.

I was wondering if anyone else here has had to prepare an RFP for telco related services for a business? Any things to watch out for, clauses to include, etc?

I was hoping someone would be willing to post such an RFP document for review :)

Thanks in advance for any help!

I have this problem too.
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rob.huffman Thu, 06/07/2007 - 06:11

Hi Steven,

I have participated in the preparation of a few Telco RFP's. Unfortunately these type of documents can't be posted :( Usually Technical people (like us) are working with Finance/Legal/Material Management/Supply Line types who do these up for a living due to the legal aspects of such processes. If there is no-one in your Company who does these up then I would look into using a Professional Services group to help you out or at least purchase a RFP Software package (there are many available)

Make sure you take some time to think about all existing Telco related services PBX/IP-PBX/Voicemail/PRI's/Analog Trunks/Payphones/Maintenance/SLA's/Billing etc. etc. that you want covered in the RFP.

Here are a couple of reference docs;

http://www.rfp-templates.com/RFP-Template.html

http://gita.state.az.us/telecom/RFP/Scope%20of%20Work.pdf

Hope this helps!

Rob

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