Saving recorded calls in wav or mp3 format from IPCCX 4.05

Answered Question
Jun 6th, 2007
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We recently upgraded from IPCCX 3.53 to 4.05, and have found that our files are not being saved in .raw format instead of .wav format. Is there a way to configure the 4.05 system to auto save the files in .wav or .mp3 format so we don't have to use codec translator?


Thanks,


-Scott

Correct Answer by msmalley about 10 years 1 month ago

Here is one way to convert the files.


c:\progam files\cisco\desktop\bin\CRSRawtowav.exe


C:\Program Files\Cisco\Desktop\bin>crsraw2wav.exe


Usage: CRSRaw2Wav.exe filename


OPERATION:

-- takes a RAW file name as a parameter (filename)

-- finds the matching pair (if "test.from.raw" is passed the matching pair will

be "test.to.raw")

-- converts/merges the two into a WAV format file with the same base name ("test .from/to.raw" will

go into "test.wav")

-- if a WAV file with same name as the one that is about to be generated already

exists in the

destination directory then the conversion is not executed


ASSUMPTIONS:

-- the source directory is the current repository for recordings; if not found i

n the

registry this location is assumed to be "c:\program files\cisco\desktop_audio

";

-- the destination directory will be "..\desktop_wav" from the source directory)

;


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swharvey Wed, 06/06/2007 - 14:45
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Correction to my previous post...the files are "now" being saved in .raw format on our 4.05 server and we need them to be saved in .wav or .mp3.


-Scott

Correct Answer
msmalley Wed, 06/06/2007 - 16:45
User Badges:

Here is one way to convert the files.


c:\progam files\cisco\desktop\bin\CRSRawtowav.exe


C:\Program Files\Cisco\Desktop\bin>crsraw2wav.exe


Usage: CRSRaw2Wav.exe filename


OPERATION:

-- takes a RAW file name as a parameter (filename)

-- finds the matching pair (if "test.from.raw" is passed the matching pair will

be "test.to.raw")

-- converts/merges the two into a WAV format file with the same base name ("test .from/to.raw" will

go into "test.wav")

-- if a WAV file with same name as the one that is about to be generated already

exists in the

destination directory then the conversion is not executed


ASSUMPTIONS:

-- the source directory is the current repository for recordings; if not found i

n the

registry this location is assumed to be "c:\program files\cisco\desktop_audio

";

-- the destination directory will be "..\desktop_wav" from the source directory)

;


Please rate helpful posts.

swharvey Wed, 06/06/2007 - 17:01
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Thanks I found the Cisco link with the details on this command and how to batch file script to auto convert about an hour ago.


Appreciate the response.


-Scott

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