cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
464
Views
0
Helpful
3
Replies

Saving recorded calls in wav or mp3 format from IPCCX 4.05

swharvey
Level 3
Level 3

We recently upgraded from IPCCX 3.53 to 4.05, and have found that our files are not being saved in .raw format instead of .wav format. Is there a way to configure the 4.05 system to auto save the files in .wav or .mp3 format so we don't have to use codec translator?

Thanks,

-Scott

1 Accepted Solution

Accepted Solutions

Here is one way to convert the files.

c:\progam files\cisco\desktop\bin\CRSRawtowav.exe

C:\Program Files\Cisco\Desktop\bin>crsraw2wav.exe

Usage: CRSRaw2Wav.exe filename

OPERATION:

-- takes a RAW file name as a parameter (filename)

-- finds the matching pair (if "test.from.raw" is passed the matching pair will

be "test.to.raw")

-- converts/merges the two into a WAV format file with the same base name ("test .from/to.raw" will

go into "test.wav")

-- if a WAV file with same name as the one that is about to be generated already

exists in the

destination directory then the conversion is not executed

ASSUMPTIONS:

-- the source directory is the current repository for recordings; if not found i

n the

registry this location is assumed to be "c:\program files\cisco\desktop_audio

";

-- the destination directory will be "..\desktop_wav" from the source directory)

;

Please rate helpful posts.

View solution in original post

3 Replies 3

swharvey
Level 3
Level 3

Correction to my previous post...the files are "now" being saved in .raw format on our 4.05 server and we need them to be saved in .wav or .mp3.

-Scott

Here is one way to convert the files.

c:\progam files\cisco\desktop\bin\CRSRawtowav.exe

C:\Program Files\Cisco\Desktop\bin>crsraw2wav.exe

Usage: CRSRaw2Wav.exe filename

OPERATION:

-- takes a RAW file name as a parameter (filename)

-- finds the matching pair (if "test.from.raw" is passed the matching pair will

be "test.to.raw")

-- converts/merges the two into a WAV format file with the same base name ("test .from/to.raw" will

go into "test.wav")

-- if a WAV file with same name as the one that is about to be generated already

exists in the

destination directory then the conversion is not executed

ASSUMPTIONS:

-- the source directory is the current repository for recordings; if not found i

n the

registry this location is assumed to be "c:\program files\cisco\desktop_audio

";

-- the destination directory will be "..\desktop_wav" from the source directory)

;

Please rate helpful posts.

Thanks I found the Cisco link with the details on this command and how to batch file script to auto convert about an hour ago.

Appreciate the response.

-Scott

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: