So if i understand you correct, you want to force a FAC to be input by users after hours when they call cell phones while during business hours the same number should not prompt a FAC correct ? This can be done using TOD routing

a. Create two time periods (8-5pm and 5pm through 8 am)

b. Create two partitions P1 and P2. Apply time periods 8-5pm to P1 and 5-8am to P2.

c. Lets assume the route pattern you want to create is 9.214XXXXXXX (Cell phone numbers in 214 area code).

d. Create two such route patterns as above in partitions P1 and P2. The one in P2, check the option FAC required.

e. In the phone CSS, list P1 and P2 (doesnt really matter what the order is).

End result: during business hours, P1 is active, P2 is inactive. So FAC is not prompted by Callmanager. For the same pattern, after business hours, P1 is inactive and P2 is active. So FAC is prompted by Callmanager after business hours.

HTh

Sankar

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