Access Voice mail remotely

Answered Question
Jun 7th, 2007
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Hi,


I have unity connection voice mail and this works fine.

Question: is it possible to access voice mail remotly? Meaning calling my mail box and listen to the voice mail?


Thanks,


Jan

Correct Answer by mchandak about 9 years 11 months ago

Yes, this should be possible. You will have to configure your PBX (CallManager) such that it can fwd calls for a DID to Unity Connection Pilot Point. Once this is done, you should hear the opening greeting. When you hit '*' at the Opening Greeting it would ask you for your Extension and Phone Password and let you listen to your VoiceMail. Also, if the Remote Phone that the caller would use would be constant (Assuming Mobile Phone/Home Phone), the DID for this phone can be configured as alternative extension and when the calls dials in to Unity, they should get the Subscriber Sign-In option the same way as they would when calling from their Work Phone

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Correct Answer
mchandak Thu, 06/07/2007 - 06:21
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Yes, this should be possible. You will have to configure your PBX (CallManager) such that it can fwd calls for a DID to Unity Connection Pilot Point. Once this is done, you should hear the opening greeting. When you hit '*' at the Opening Greeting it would ask you for your Extension and Phone Password and let you listen to your VoiceMail. Also, if the Remote Phone that the caller would use would be constant (Assuming Mobile Phone/Home Phone), the DID for this phone can be configured as alternative extension and when the calls dials in to Unity, they should get the Subscriber Sign-In option the same way as they would when calling from their Work Phone

j.huizinga Thu, 06/07/2007 - 22:19
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Hello Mahesh,


Thank you very much, i configured it and it works perfectly!


Thanks again,


Jan

esa786_2 Wed, 12/26/2007 - 08:35
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Hi Jan. Can you tell me how did u the configuration for voice mail access remotly. what are the step we have to do in ccm. pls give me the details steps.

Thanks in advance.

Esa

j.huizinga Thu, 12/27/2007 - 01:04
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Hello Esa,


Just reread the post from Mahesh, this explains it very well. Make sure the CSS and the partitions are configured correctly. And when you hear the Unity welcome prompt press *


Good luck,


Jan

cg100668 Mon, 07/21/2008 - 03:56
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Hi. I have CCMBE configuration including unity connection. Anyone can access voice mail number remotely and pressing * ask for the user ID and password. This works most of the time but sometimes pressing * goes to the operator instead of receiving a voice message asking for user ID and pasword. Has anyone encountered such an issue?


Chandrasen

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