the call handle selection button is unavailable in call routing

ryanbo7488 · ‎06-07-2007

When i added a new call handler, i wanted the customized call handler would be selected to handle the coming call, so caller would hear the customized greeting, but the operation was disabled.

espereir · ‎06-10-2007

Hello,

It is disabled because it is the default CH, anyhow, you can create a new rule and move it over the default rule, or you can make the Default Opening Greeting to transfer the calls to your handler.

I believe that the best option will be to create a new Rule for your Handler and move it to over the default handler.

Hope this helps!