CDR reports question

Unanswered Question

Hello, We are running CallManager and have CDR enabled. When i log into CAR and try and retrieve anything it gives me a 30061: Data is not available in database.

I thought i configured everything correctly on the servers.

Does CDR need to be enabled on both Publisher and Subscriber?


Greyson Morrow

I have this problem too.
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mohammad.elshafie Thu, 02/21/2008 - 07:39

Please, I need your help,

The same error in CDR

"30061: data is not available in database"

happened to me in CCM ver 6.0

does anyone know how to solve it??


mohammad.elshafie Mon, 03/03/2008 - 02:24

Thanks so much it's worked now, although I had already activate the service for cdr, but i think that the main problem that I asked for a report and there is no data to be collected.

When I leave the site for about 10 days, now I can find the data and the error didn't appear again.

Thanks again for your help

shaqherath Tue, 05/27/2008 - 09:46

Thanks for the tip don.

I got most of it correct apart from going to ccm6 > System Parameters > CCMSERVER and then Select Cisco Callmanager Service.

Just set CDR enable flag to True

btw : I am running ccm6 new install



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