I have a CCM 4.1(3) implementation where they have a Hunt Group that they do not want an agents phone to be included in the hunt group if the agent is not there. (They're old PBX allowed them to log in/out to indicate availbility within the hunt group).
I'm thinking Attendant Console to show presence. However, if the agent is online but busy and doesn't answer, I still want it to tcontinue to hunt after a certain Ring-No-Answer condition. Also, if agents are all busy or ont available, it should dump out to the receptionist.
I know the AC configu tool will allow circular hunting but is there a way to set a "ring-no-answer" parameter in AC so it will give up and continue hunting in the AC hunt group?