06-08-2007 08:48 PM
Hi Friends,
We are using Cisco Works to backup our devices on the network. The backup is automatic and runs every friday. However, i've been observing that backup to 6509 switch fails every week with an error message of "Failed to get the start tag-begin in the configuration ". I am unable to find any information about this error in cisco website. Anyone has any thoughts on this, plz do share. Thanks for your assistance in advance.
Best Regards,
Manoj
06-08-2007 09:40 PM
What version of RME is this? This may be a known bug.
06-08-2007 09:56 PM
Hi Clarke,
This is a LMS2.5 product. Plz let me know if this is a known bug. Is there any link which mentions this bug? Thanks again!
06-08-2007 10:02 PM
Again, what is the exact version of RME?
06-08-2007 11:15 PM
Hi Clarke,
I am not sure how to check the exact version. But i just checked in help and it said "New Features and Enhancements in CiscoWorks Common Services 3.0.3", so i would guess the version is 3.0.3. Does this make sense?
06-08-2007 11:21 PM
Go to Common Services > Software Center > Software Update. The version of Resource Manager Essentials will be listed there.
06-08-2007 11:33 PM
Thank you....its
Resource Manager Essentials 4.0.4
06-09-2007 09:41 AM
Okay, then this is most likely not a known bug. It could be an issue with command authorization, though. Please enable ArchiveMgmt debugging under RME > Admin > System Preferences > Loglevel Settings, then re-run the failing config sync job for the Cat6509, and post the resulting dcmaservice.log.
06-09-2007 07:56 PM
Clarke,
I have anabled debugging and re-run the backup again. Can u guide me where to get dcmaservice.log file. Thx
06-09-2007 08:10 PM
I assume you're running on Windows, so NMSROOT\log\dcmaservice.log.
06-09-2007 08:27 PM
Actually it is running on a Unix ... still the log file name will be the same ?? If yes, then i will have to ask some one else to retrieve the log file as i dont have permissions to search for the file.
06-09-2007 08:42 PM
On Solaris, the log file will be found under /var/adm/CSCOpx/log/dcmaservice.log.
06-09-2007 09:13 PM
Clarke,
Actually i dont have permission to the CSCOpx folder. I will try to request from the server admin and then try to post the logs.
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