I have a customer with 7914 expansion module in their reception. The site have around 15 phones, they are on two different pick up groups.
The reception phone which is 7961 with 7914 module have all users in the module. The receptionist wants to pick up all users call when they are busy. Right now i have configure them as monitor button in which she can see the lines whthether they are busy before transfering.Is there anyway i can configure these lines so that she can pickup the calls on these lines without entering GPickup number?. I hope my questin is clear!