Thanks jclarke.

We are running Ciscoview 6.1.5. The Rtr2800 device package is 7.0. The IOS version is 12.4(10a). Also, we have other Cisco 2821's that display correctly on Ciscoview showing the serial interfaces green. However for this router, the serial interfaces are grayed out. I don't know where to get the snmpwalk of the ifTable.

You can use the SNMP Walk tool in Device Center to do this. The starting OID should be "ifTable". What are the differences between the 2821s that show correct interface status, and this one that doesn't?

Thanks.

I'm not a system administrator so I don't have the SNMP Walk feature, however I'll try to get this access from our Ciscoworks Admin.

As for the other 2821 that our working. I compared the routers and found no differences. They have the same IOS and VWIC cards.

jclarke. Here's the SNMP Walk you requested for this router.

SNMP indicates all but interface GigabitEthernet0/1 are up. In order to troubleshoot this further, I would like to see a screenshot of the problem, and you will need to enable CiscoView debugging for this device. Unfortunately, since CiscoView caches the device model, the best way to get this is to first restart dmgtd then enable SNMP and Activity trace debugging under CiscoView > Administration > Debug Options And Display Log, then open the device, and collect the log.

jclarke. Here's the Ciscoview screen shot of the grayed out serial interfaces and the debug information. Thanks.

Okay, this interface isn't showing up as admin down, it's showing up with no status. This debug output, however, was not done as I requested. CiscoWorks Daemon Manager was not restarted first, and the debug is incomplete. I would also like to see a walk of 1.3.6.1.2.1.10.18.6.1.10 from this device.