random 7940/7960 reboot

Unanswered Question
Jun 11th, 2007


I have handful of Ip phones which register/deregister w/ the ff. logs;

Can anyone help me how to attend this issue?

06/02/2007 02:01:57.779 CCM|StationInit: TCPPid = []Socket Broken. DeviceName=VGC15c647a98e15,IPAddr=, Port=0x0, Device Controller=[2,118,1361389]|<CLID::StandAloneCluster><NID::x.x.x.x><CT::2,100,132,2033317.1><IP::><DEV::>

06/02/2007 02:01:57.779 CCM|StationInit: TCPPid = []Socket Broken. DeviceName=VGC15c647a98e09,IPAddr=, Port=0x0, Device Controller=[2,118,1361394]|<CLID::StandAloneCluster><NID::x.x.x.x><CT::2,100,132,2033316.1><IP::><DEV::>

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Paolo Bevilacqua Tue, 06/12/2007 - 02:44


Please upgrade the phones to latest image.

Hope this helps, please rate post if it does!

redrobish Tue, 06/12/2007 - 16:42

thanks for replying...

I know this is a dump question but I don't know how...

How can I upgrade only 1 Phone? just for testing! I already download the firmware & got a TFTP software but cannot "put" the file on the phone.It says "the receiver block it".

I connect the phone (set the TFTP server ip to the pc that have the file)...is this correct?


thisisshanky Tue, 06/12/2007 - 17:56

download the bin/sbin files and place in TFTPPath folder in CM. Then restart TFTP service. Under the phone you want to upgrade, under device config page, specify the name of the new firmware and click update, reset. Only this phone should now upgrade firmware.



PS: please remember to rate posts!

redrobish Tue, 06/12/2007 - 18:03


How about If I use a pc w/ tftp not the CM tftp service? will that be possible?

also in the device config of the Phone? where & how can I specify the name?

redrobish Wed, 06/13/2007 - 16:02

I was able to investigate more...

I think its a network issue. Can someone tell me whats the meaning of this?


Cisco6500#sho ip bgp neighbors y.y.y.y

BGP neighbor is y.y.y.y, remote AS 7474, external link

BGP version 4, remote router ID x.x.x.x

BGP state = Established, up for 2w0d

Last read 00:00:00, hold time is 10, keepalive interval is 3 seconds

Configured hold time is 10, keepalive interval is 3 seconds

Neighbor capabilities:

Route refresh: advertised and received(new)

Address family IPv4 Unicast: advertised and received

Message statistics:

InQ depth is 0

OutQ depth is 0

Sent Rcvd

Opens: 17 16

Notifications: 10 1

Updates: 59 120

Keepalives: 8620426 7759216

Route Refresh: 0 0

Total: 8620641 7759353

Default minimum time between advertisement runs is 30 seconds

For address family: IPv4 Unicast

BGP table version 445, neighbor version 445

Index 2, Offset 0, Mask 0x4

2 update-group member

Sent Rcvd

Prefix activity: ---- ----

Prefixes Current: 11 11 (Consumes 528 bytes)

Prefixes Total: 47 31

Implicit Withdraw: 16 0

Explicit Withdraw: 20 20

Used as bestpath: n/a 11

Used as multipath: n/a 0

Outbound Inbound

Local Policy Denied Prefixes: -------- -------

Total: 0 0

Number of NLRIs in the update sent: max 12, min 0

Connections established 16; dropped 15

Last reset 2w0d, due to BGP Notification sent, hold time expired

Connection state is ESTAB, I/O status: 1, unread input bytes: 0

Paolo Bevilacqua Wed, 06/13/2007 - 16:09

Your BGP appears stable. Be assured, if there were connectivity problems between phones and CCM, you would notice because of voice drops during calls.

You can use any tftp server to upgrade phones.

redrobish Wed, 06/13/2007 - 16:15

actually I already noticed it cause all my phone drops last June 2 thats why I am investigating it.All the phones reboots but came back again. I don't want it to happen again...any method to troubleshoot?

what could they mean?

this is another switch:but same issue:

BGP state = Established, up for 6d13h

Below is the time I took the BGP status

3750#sh clock

15:21:41.323 UTC Fri Jun 8 2007

So the BGP has been establishing since 6 day and 13 hours ago, it is shown the BGP state was down on 2 of June.

3750#sh ip bgp nei y.y.y.y

BGP neighbor is y.y.y.y, remote AS 7474, external link

BGP version 4, remote router ID x.x.x.x

BGP state = Established, up for 6d13h

many thanks.

Paolo Bevilacqua Wed, 06/13/2007 - 16:52


If you had a connectivity problem on that specific time, you know already why the phones deregistered. However, phones should never reboot for lack of connectivity to CCM, just show "registering", then possibly reacquire ip address, etc, but never really reboot like in a software crash.

redrobish Wed, 06/13/2007 - 17:09

Opps, sorry for the confussion, the phone deregister/register not reboot. So Its really a network connectivity problem. Any more idea how to troubleshoot it...

your a greathelp p.bevilacqua...



This Discussion