ICD agents phone gets stuck in "requesting" when trying to logoff

Unanswered Question
Jun 12th, 2007

I have an ACD queue, and some of the agents get a message on their phone of "requesting" when they try to logoff, or go Ready after being in a Not Ready state for several minutes. Then they can't do anything, and the only way I can make them available to recieve queue calls, is to delete their user profile, unscribe their ACD functioanality, and dissasociate them from rm jatapi user. Then stop and start the CRA engines and add their profile and ACD functionality back. Does anybody have any idea why these agents phones show "requesting"?

I have this problem too.
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jim.corley Mon, 06/18/2007 - 10:26

Since I did not get a replry; I thought I would at least post the solution to this issue. It turned out we had 3 vlans servicing this queue and one went down. That's why some of the agents could login in and others could not. It was a netswork issue and not an IVR issue.

Thanks,

Jim

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