Clarify CTI integeration

Unanswered Question
Jun 13th, 2007
User Badges:

We use Clarify Software at our contact center for agents to maintain new incident or existing ones.

Our client requirement is, whenever a caller calls in, the agents should get a screen pop with the callers case.

We have found a way to capture & pass the keys pressed on the phone by the caller using CED at the IVR & deliver it to the Cisco Agent Desktop.

However, we are unable integerate the CAD with the Clarify Software.

Any Ideas on how the approach is to be made???

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion