I got a question about Attendant Console (AC) Hunt Group and Pilot Point. Once or twice a month it stops working and then I have to Reset the AC Hunt Group by following the procedure below:
? stop CTI manager service
? stop TCD service
? Delete acserver.properties files
? delete AC user
? restarted DC directory service
? DCD Administrator and does not exist
? Recreate AC user and associated PP as well as devices needed - ensuring AC user has password 12345.
? Make sure the ac user exists
? Start TCD service
? Start CTI Manager service
Usually it works but this time it didn?t solve the issue. Does someone got any idea how to solve this issue? When someone is called the number it gives a busy tone. Any help will be highly appreciated.