06-13-2007 04:48 PM
Hi,
We are using Cisco Works RME 4.0. Somehow CW unable to 'Archive'/'Backup'any of the discovered 70 devices(Error description: Check the SNMP string and licence).Devices configured with TACACS. Both are existing. Any idea..?
Thank you in advance.
MS
06-13-2007 06:28 PM
Are you really using RME 4.0? If so, I highly suggest you upgrade to at least LMS 2.5.1 which includes RME 4.0.3. Beyond that, check your protocol order under RME > Admin > Config Mgmt > Transport Settings, and verify the devices' credentials in Common Services > Device and Credentials > Device Management. You will need at least an SNMP read-write community string or telnet/SSH username/password credentials to fetch device configurations.
06-14-2007 07:36 AM
Hi,
Thank you and apologize for the mess up information in the original query. I have checked the versions and find RME : 4.0.3 (LMS version 2.5). here are the errors messages I observed...
Few Devices:
CM0056 Config fetch failed for 'testrtr' Cause: CM0204 Could not create
DeviceContext for 39 Cause: CM0202 Could not access 'testrtr' via SNMP.
Action: Check the Read Community string Action: Check if required device packages
are available in RME. Action: Check if protocol is supported by device and required
device package is installed.
Few devices:
Failed to fetch config using RCP.Connection refused: connect Verify RCP is enabled or not.
Fetch portocol Sequence: TELNET , TFTP, SSH, RCP, HTTPS
I tried to create a simple job of 'Show info' and the error message:
NS0039 : Could not get details for Job 0. Check whether CTMJrmServer and jrm processes
are running properly. If not, restart it and try again.
The CW is running on Windows box.
Please advise. Thank you in advance for your time.
regards
MS
06-14-2007 07:43 AM
Please provide the output of pdshow as well as a show ver from this test device.
06-14-2007 08:45 AM
Hi Clarke,
Actually even i am facing the same error for a few devices wherein the device backup fails with error message "CM0056 Config fetch failed for xxxxxxx Cause: CM0204 Could not create DeviceContext for 489 Cause: CM0202 Could not access xxxxxx via SNMP. Action: Check the Read Community string Action: Check if required device packages are available in RME. Action: Check if protocol is supported by device and required device package is installed.
I am using LMS2.5 & RME version is 4.0.4. I checked the communitity sting on router and cisco works is the same. Also telnet is allowed to the device. The protocol selected on Cisco works is TELNET. I have three devices with this error and all three are Cisco switches (3500 series). Let me know if you need any other information. Thanks again for your assistance.
- Manoj
06-14-2007 08:46 AM
06-14-2007 08:53 AM
This show ver is from a 7200 router and not a 3500 switch. I assume, though, that the problem is affecting this router as well. What version of the Rtr7000 package do you have loaded for RME (find this under Common Services > Software Center > Device Update)? Please provide the list of contents of NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\pkgs and NMSROOT\www\classpath\com\cisco\nm\xms\psu\pkgs\rme.
I also need to see your pdshow output.
06-14-2007 09:57 AM
Clarke,
Actually i am facing issue on a 3550 switch and MS is having issue on 7200 router. Anyways from my end, when i try to search for the packet installed, below is the output
1. Cat5500 1.1 Cat5500 device package
2. Cat3500XL 1.1 Cat3500XL device package
3. Cat3000 1.1 Cat3000 device package
4. Cat3550 1.1 Cat3550 device package
5. Cat6000IOS 3.0 Cat6000IOS device package
6. Cat4000IOS 2.0 Cat4000IOS device package
7. Cat4200 1.1 Cat4200 device package
8. Cat2900 1.1 Cat2900 device package
9. Cat4000 1.1 Cat4000 device package
10. CatGL3 1.1 CatGL3 device package
11. Cat5000 1.1 Cat5000 device package
12. Cat2948GL3 1.1 Cat2948GL3 device package
13. Cat8500 1.1 Cat8500 device package
14. Cat2900XL 2.0 Cat2900XL device package
15. Cat6000 2.0 Cat6000 device package
16. Cat3560 2.0 Cat3550 device package
17. Cat1900 2.0 Cat1900 device package
18. Cat3750 2.0 Cat3750 device package
19. CatalystCMM 1.0 Cisco Catalyst 6000 and 7000 series Communication Media Module device package
20. Cat2960 2.0 Cat2900 device package
Also the Ciscoworks at my end is installed on a Unix system, hence i will not be able to provide the other details that you requested. Let me know if you need any other information. Thanks!
06-14-2007 10:05 AM
Enable ArchiveMgmt debugging under RME > Admin > System Preferences > Loglevel Settings, then run the sync job against this one 3500 switch. Post the resulting /var/adm/CSCOpx/log/dcmaservice.log.
06-14-2007 01:25 PM
Hi,
I altered some RME configuration and ran 'Sync Archive' for the testrtr and now the job is 'Partially Successful' and the message :
CM0057 PRIMARY RUNNING Config fetch SUCCESS, archival failed for 'testrtr' Cause: CM0210 Unable to generate processed config Action: Verify that archive exists for device.
Please advise. Once i get full access to the Server, i will email the reqd. o/p.
Thank you in advance.
MS
06-14-2007 01:30 PM
Hi MS,
Can you plz post what RME config change have you done. Thanks!
- Manoj
06-14-2007 02:06 PM
The ArchiveMgmt debugging is critical at this point to see what the problem is.
06-14-2007 02:28 PM
Clarke,
Since i dont have access, I have actually put forward your suggestions to the administrator for enabling debugging and providing debug logs. Once i get, i will certainly post the logs. Since MS informed he made some changes which partially resolved his issue, so was just curious to know ;-) .. Thx
- Manoj
06-14-2007 05:14 PM
Hi Monoj,
Simple things I did
1. Re-entered the RO/RW community for the testrtr.
2. Fetchconfig protocol order--> Moved TFTP to the top
3. Took out Job passcodes.
HTH
Thanks
MS
06-15-2007 07:42 AM
Hi Clarke,
I've managed to get the debug logs. If you can, can u plz share your e-mail id, i will send it to u by mail ... its actually about 5 MB, so i can just winrar and send it to you. Also keeping in mind security policies ;-). If not, then i will upload the debug in the forum. Thanks for ur understanding.
- Manoj
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