Divert overide on CM 4.2 Is it Possible?

planetmaker · ‎06-13-2007

Does anyone know if 4.2 has the functionality to overide a divert on an ext??

On our old pbx entering #5 before the ext number made the destination ext ring even if a divert was set up on it.

Our users are kicking off big time about this losing this feature so any help would be appreciated.

Thanks

Brandon Buffin · ‎06-14-2007

There is no built in function to override a forward setting. Here's one way to accomplish what you want.

1. If your extensions are currently 3XXX, create an additional DN on each phone of 4XXX.

2. Create a translation pattern of #53XXX and translate the called number to 4XXX.

This will allow calls to internal extensions prefixed with #5 to go to the second DN on the phone bypassing the forward setting.

Hope this helps. If so, please rate the post.

Brandon

planetmaker · ‎06-14-2007

Sounds great unfortunatly 99% of our phones are single line 7911's!

Thanks anyway