IPCC Enterprise-Agent Call Transferr

Unanswered Question
Jun 14th, 2007
User Badges:

Does anyone know if there is a way in IPCC enterprise to determine if agents are using the desktop application or their desk phone to transfer calls?


We are looking for a way to spot check if agents are following procedures.



Thanks

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Thu, 06/14/2007 - 08:16
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Well, you cannot diffriencite these, but all transfered calls show up on the webiew agent reports.


HTH, please rate all useful posts!


Chris

daviblai Thu, 06/21/2007 - 12:31
User Badges:
  • Cisco Employee,

The information you seek would probably be in the CAD logs which are located on the server at C:\Program Files\Cisco\Desktop\log.


We will need to use the DUMPLOG program to extract the log data.

Actions

This Discussion