UCCX 4.5 Screen Pop

Unanswered Question
Jun 14th, 2007
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I am looking to provide screen pops to a UCCX 4.5 by passing the ANI to it and popping customer information from a SQL database.

Can I do this with Enhanced Agents or do I need to purchase Premium agents in order to perform a screen pop?

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lpezj Thu, 06/14/2007 - 23:14
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Hi,


If you need to look for information from the SQL Database in your script, you will need to purchase Premium IPCCX version.


But if you are going to pass the ANI to your application and your application is going to manage the database accesee you will need only Enhanced IPCCX version.


Hope this helps,


Juan Luis

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