Classification of calls

Unanswered Question
Jun 15th, 2007

Hi

Is it possible in IPCCX that a agent can classify a call himself if it is an order or a reclamation and that this classification can be used for reporting purposes?

Best regards

Peter

I have this problem too.
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muhammmad.rehan Tue, 06/19/2007 - 04:25

IPCCX comes up with the out of the box options, if you can classify call at the Queue level, i mean in the scripts then it would be give you better reports.

Regards

Muhammad Rehan

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