Our customer have systems all over the world ( arround 800 locations). In these locations , there are systems that should be remotly supported. We have two kinds of systems on the remote locations
1- PC's connected to analog Modems - Connection between the center and the remote location will be PPP, in this case i would like to use the DialOut/EZ to install a virtual modem on the supporter workstation , the supporter then can user this modem to dialout to the remote location.
2- Mashines ( Industry ) that hat an integrated analog modems. The supporter use the redirected COM Port to connect to the mashine character based using AT commmands.
On the cenral side we are using a Cisco Router 2811 with 12 port PVDMII digital modem PVDM.
Can you or somebody inform if this scenario is possible with DialOut/EZ.