06-15-2007 02:55 AM - edited 03-14-2019 10:05 PM
Hi all,
I have just moved from CCME to CCM. In CCME to make calls from outlook all I did was install the tapi driver and enter the username, password and the address of the CCME box.
I have installed the new tsp driver for call manager and entered all the information (I have left the use secure connection unticked) but I can not get outlook to see the line.
Is there some configuration needed on the call manager server?
I must have missed something 'cause this bit ain't rocket science.
Thanks in advance
Andy
Solved! Go to Solution.
06-15-2007 04:29 AM
Hi
In CM5.1 you also have a new step. As well as associating the phone to the user, you must also add the user to the 'Standard CTI Enabled' user group under in CCMAdmin.
Regards
Aaron
Please rate helpful posts...
06-15-2007 03:44 AM
Here are the steps of integrating Outlook to CCM. May be you miss something from these steps.
1) Add a phone
2) Associate your phone with a user and enable CTI use
3) Install Cisco TSP from the Plug-in page on CallManager
4) Configure TSP
Use the username & password from Step 2
5) Configure MS Outlook
A) Open Outlook and select contacts
B) Right-click on one of the contacts, and select ?Call Contact?
C) Click on the ?Dialing Options? button on the appearing screen:
D) Select the correct IP Phone and Line:
E) Click Ok
F) Dial
Press ?Start Call? to make the call
Make sure the ?Number? field contains a correct number that can be dialed from the Ip phone itself.
Hope this helps.
Regards,
Wiyandi
06-15-2007 04:24 AM
Thanks,
BUT that's exactly what I did.
The problem is the line does not applear in your section (D)
Unforturnatly I think I have the answer:
Symptom:
TSP 5.1(1.1) can't connect to CTI manager in CM 5.1(1-3000-5)
Conditions:
normal installation of TSP from CM 5.1(1b) on windows XP SP2
Workaround:
there is no workaround
Further Problem Description:
06-15-2007 04:29 AM
Hi
In CM5.1 you also have a new step. As well as associating the phone to the user, you must also add the user to the 'Standard CTI Enabled' user group under in CCMAdmin.
Regards
Aaron
Please rate helpful posts...
06-15-2007 06:18 AM
Great, thats sorted it.
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