Is there a way to report on what caller presses on menu

Unanswered Question
Jun 15th, 2007

Historical Reporting v. 4.0 -- We need to get a report letting us know what menu item is selected by callers. Is this possible. Any assistance is appreciated.



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gmarogi Thu, 06/21/2007 - 06:14

For this you will have to write some scripts for this.

try out the following,

Define a variable of type session (call it this_Session).

In the beginning of your script, add a "Get Contact Info" step.

Set the Session attribute to be variable this_session.

You can now assign any populated strings to the session using the Set

Session Info step.

Place a "Set Session Info" at the desired location (make sure it is

after the desired string variable has been populated).

In the General tab, enter this_Session for the session.

In the Context tab, Add an attribute for the desired Custom Call

Variable, _ccdrVar1 through _ccdrVar5. Assign the desired string.

When you run a report that shows Custom Call Variables, you will see the

string values that were set.


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