I am running IPCC 7.1.3 enterprise, and had a question about queue priorities.
If I have three calls in 3 different queues, and one queue has a higher priority, but has been in the queue the shortest amount of time, will it still bump the calls in my other queues, or will it just jump to the front of it's current queue?
Skill 1 - 1 call in queue priority 5 (in queue 10 mins)
Skill 2 - 1 call in queue priority 5 (in queue 5 mins)
Skill 3 - 1 call in queue priority 2 (in queue 1 mins)
Which call will be answered first?