I am using CME 4 and have a need to identify which incoming line is being called - so I have used an translation rule to assign a unique number (eg 100, 101, 102 etc.) to each line - this is great when using call-connector software because the pc can be setup to identify the line with a contact record.
However not all my users have access to a pc - is there anyway to show text on the ip phone instead of the unique number? I thought perhaps if I setup a speed dial using the same unique number i.e. 100 "Head Office" then when 100 called the phone would display "Head Office" but it doesn't.
Does anyone know how I could achive this?
Thanks in advance