We are in the process of deploying 7921's in retail stores, which requires CME 4.1 or 12.4.11XJ/2/3 or the new 12.4.11XW (CME 4.2).
We have been using the Cisco B-ACD Tcl scripts with CME 4.0 without any issue for a while now, the only change has been to upgrade to the new IOS version to deploy the new 7921 handsets.
But we have discovered that there is an issue with both CME 4.1 and CME 4.2, in the way that the B-ACD interacts with the ephone-hunt group.
B-ACD is configured with a simple drop through queue to queue the calls to two operators. If both operators are busy or don't answer the call. The call is placed on hold and the call hears the MoH.
The B-ACD is configured with 1 hunt group, the hunt group list contains 2 ephones, no final.
e.g ephone-hunt 1 seq, pilot 500, list 126, 127
When you call the B-ACD pilot, the call rings the first phone, then second phone, then back to the first after playing the allagentsbusy.au, as per normal.
The issue is when you try and answer the call once B-ACD queue rings the first phone (in the HG list) for the Second time around.
So when you pick up the handset, B-ACD disconnects both parties, but the call in queue message still displays on both phones, saying that there is 1 call in queue and the MWI lights flash.
We will log a TAC case regarding this tomorrow, but I wanted to know if anyone else had seen this problem?