Changes in Attendant Console

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Jun 18th, 2007
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When you make a change in the Global Directory and the Attendant Console does not reflect the change what do you do to make the changes show up in Attendant Console. Do you have to stop and restart a service in the Control Center and if that is the case, which service do you have to stop and restart?

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Rob Huffman Mon, 06/18/2007 - 06:36
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Hi Bill,


The attendant console server reads and caches directory entries at startup. After an initial handshake determines whether the directory entries changed since the previous log in, the attendant console downloads the directory user list. The attendant console also downloads the user list when the interval in the Directory Reload Interval field in the Attendant Settings dialog box expires or when the user clicks the **Reload button in the Directory window.


AutoGenerated.txt file that is generated by the Cisco TCD service and stored in the userlist directory on the Cisco CallManager Attendant Console server. If the Directory Sync Period service parameter does not equal zero, Cisco TCD generates the AutoGenerated.txt file when the Cisco TCD service starts and when the directory sync period expires.


To modify the Directory Sync Period service parameter, choose Service > Service Parameters. Choose the appropriate server from the Server drop-down list box and choose the Cisco Telephony Call Dispatcher Service from the Service drop-down list box.


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html#wp1144934


Hope this helps!

Rob


Mojo1 Mon, 06/18/2007 - 09:13
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When you load the Attendant Console on a client computer and try to intially login. You get Invalid User Name on Install.

I installed the client logged in as an administrator. DO you have to install as the user you have listed in Global Directory in order to let you log in to access the Attendant Console once it is loaded?

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