Call Recording with W2K vs XP

Unanswered Question
Jun 18th, 2007

My client running the Supervisor Desktop on W2K can only record (and play back) agents running the Agent Desktop on XP.

Any advise will be very much appreciated.

Thank you.

I have this problem too.
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Anonymous (not verified) Wed, 06/27/2007 - 05:33

Do you mean that the monitoring is not working? Make sure that there is no layer 3 switching between the phones being Monitored and the VoIP server.

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