Call Recording with W2K vs XP

Unanswered Question
Jun 18th, 2007
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My client running the Supervisor Desktop on W2K can only record (and play back) agents running the Agent Desktop on XP.

Any advise will be very much appreciated.

Thank you.

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Anonymous (not verified) Wed, 06/27/2007 - 05:33
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Do you mean that the monitoring is not working? Make sure that there is no layer 3 switching between the phones being Monitored and the VoIP server.

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