IPCCX Recording Format

Unanswered Question
Jun 18th, 2007

Need assistance in understanding the recording files format. For example:



where xxxx is the agent extension followed by the agent ID. Just trying to figure out if those middle 6 digits represent anything. Any assistance is greatly appreciated. Thank you.

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didyap Fri, 06/22/2007 - 11:57

The naming convention used for is as follows:


Where Date the file was recorded

Time the file was recorded

Counter that is reset every time the agent logs in. It is incremented

sequentially starting from 00000 every time a recording of that agent is made

during that session.

The extension of the agent recorded

The ID of the agent recorded

furqanali Fri, 06/22/2007 - 22:45


Is it mandatory to have the voice gateway on the same network where the call is being recorded. What if my voice gateway is located at service provider end.


vjemin Sat, 02/16/2008 - 06:44

Is it posible to change this naming convention?




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