Call forward from Hunt pilot to hunt pilot number

Unanswered Question
Jun 19th, 2007

Hi,

I have two locations (say A & B) which are configured in different callmanagers with different partitions.

The members in "A" location which are mapped to the hunt pilot (say X) are transferred to different "B" location and a new hunt pilot number (say Y) is configured for them. I would like to forward the hunt pilot number "X" to "Y".

When I configure the "Y" hunt pilot number on Forward Hunt No Answer / Forward Hunt Busy of "X", it is not forwarding to "Y". Instead it is diverting one of the hunt member of "X"

Can you please assist how to configure the call forward option from hunt pilot to hunt pilot number?

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Rob Huffman Tue, 06/19/2007 - 08:40

Hi Manju,

The effect of Forward Hunt No Answer / Forward Hunt Busy on Hunt Pilot X does not instantly forward the call to Y. Instead the call must route through the members of X until the specified time expires or until the

Maximum Hunt Timer expires. So if you don't answer the call at X, does it eventually forward to Y?

This should work, if you configure a Destination # (DN of Y Hunt Pilot) under the settings shown below on Hunt Pilot X, you should be good to go;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of Y)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of Y)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

From this good CCM 4.2.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008070eac3.html#wp1049526

Hope this helps!

Rob

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