vmoopeung Mon, 06/25/2007 - 10:28
User Badges:
  • Bronze, 100 points or more

The expected behavior for linear resource selection is as follows:

The Linear sequence will start at the top of the list and step through the list from top to bottom for each call. The Circular sequence will start from the top on the first call but remember the last agent that was selected and move to the next agent on the next call. After stepping through all agents in the list, it circles back to the top.

judy.hickerson Tue, 06/26/2007 - 09:37
User Badges:

This is what we finally found out on this issue.

The problem you are seeing with linear selection of agents is related to this defect CSCsg67618.

The fix for this defect has been implemented in 4.0(5) SR1.


This Discussion