Solved: IPCC express - number of call per hour report

aleng1314 · ‎06-19-2007

Hi all

I trying to generate a report that show how many call have come into the call center queue per hour.

wong34539 · ‎06-25-2007

When you generate a report with the Cisco Customer Response Applications (CRA) Historical Reports client, you perform the following general steps:

1. Choose general report settings, including the name of the report, whether to include charts, and the date and time range for which you want information.

2. Choose detailed report settings, if you want, including a sort method and a filter parameter.

3. Use the Report Viewer to view, print, or save (export) the report.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_chapter09186a0080146c44.html

View solution in original post

wong34539 · ‎06-25-2007

When you generate a report with the Cisco Customer Response Applications (CRA) Historical Reports client, you perform the following general steps:

1. Choose general report settings, including the name of the report, whether to include charts, and the date and time range for which you want information.

2. Choose detailed report settings, if you want, including a sort method and a filter parameter.

3. Use the Report Viewer to view, print, or save (export) the report.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_chapter09186a0080146c44.html