Can't add users for WebView from the Agent Workstation

Unanswered Question
Jun 20th, 2007
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Hi all,

I keep getting the following message when trying to add Users in the Agent Workstation (using the User List):

"Unable to save your changes made to the NT login account: NT domain account operation failed!

Operation: add a user to a global group

Domain: CSCO

Name: michel

The group name could not be found"

Anybody knows what group name is expected?

I already have a group called ICM. Do I need another one?

Also, nothing happens when I try to login the domain administrator in WebView - Not even an error telling me that the username or the password is wrong. I get presented with the login page again. I have created the registry keys to allow the administrator to login as specified in the documentation, but this did not help. I think this is related to the first issue.

I am running Cisco ICM version 6.

Any suggestion would be appreciated.

Best regards,


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