Solved: Help

chris.damore · ‎06-20-2007

Have a customer who is experiencing call disconnects when they place an outside call on hold for about 30 sec. CallManager is 5.1 and gateway is using MGCP.

Anyone have any ideas about this?

Thanks,

Brandon Buffin · ‎06-20-2007

Try the following command on your gateway.

no mgcp timer receive-rtcp

Hope this helps. If so, please rate the post.

Brandon

View solution in original post

Brandon Buffin · ‎06-20-2007

Try the following command on your gateway.

no mgcp timer receive-rtcp

Hope this helps. If so, please rate the post.

Brandon

chris.damore · ‎06-20-2007

That worked! What does that command do?

Thanks so much for your help.

Chris

Brandon Buffin · ‎06-20-2007

Chris,

This command turns off the timer for RTP/RTCP packets. Without this command, the call will be disconnected after a period of receiving no RTP/RTCP packets. While the call is on hold, it is receiving these packets from the MOH server. Take a look at the following link.

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_command_reference_chapter09186a00801a7f2e.html#wp1370227

Hope this helps.

Brandon

chris.damore · ‎06-20-2007

Thank you so much for the reply!

Chris

jcsromero · ‎09-25-2007

I have similar problem with a h323 gateways. calls are disconnected in different periods of time, between 2 min to 28 min.

CCM Version: 4.2(3)sr2b

h323 Gateway IOS Version: c2800nm-advipservicesk9-mz.124-17.bin

Any suggestions appreciated.

Thanks

Carlos