Contact Center

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Hello All As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes. Is there any constraint similar for User Variables? Did some googling and found this one from the link belowhttps://supportf...

Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...

atoxet by Level 1
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  • 6 replies
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Hello all, Quick bit of background on this, the way our contact center currently works is that they have 1 line on their phones which they take both direct calls and calls via CSQ's. They have a few reports that they are using at the minute that incl...

Hi there, Hoping im posting in the right space, it has been a while. We are currently building out Webex CC in our sandbox. The typical inbound voice items are no issues however a skillset challenge is occuring on the chatbot. Whilst there are templa...

a.gooding by Level 5
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  • 2 replies
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We are looking to deploy call studio and have a couple of questions    Does the Pcce need to  be always connected, powered up for icm to use it since we are looking to deploy it on a  laptop.   We are looking to deploy it on a standard laptop and a s...

iptuser55 by Level 6
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Can we do these requirements below on UCCX: - If the incoming call to the UCCX is not answered, is there any option that automatically makes the UCCX make an outbound call to this number? - let's consider this call center for car service, and the cli...