I would like for the external callers that here the auto-attendant prompts to compose the extension they want to reach when ever they want. Now, the callers have to wait after the first prompt to press "1", then the extension "57" and then the "#" key, to reach the extension. Is there a way to allow the callers to directly reach the extension they want at all time ?
I am using call manager express 4.0 in a 2801 router
Hope this is clear.
Thank you for your continuous help.