Offnet to Offnet consult transfer doesn't work CCM 4.2(3)

Unanswered Question
Jun 25th, 2007
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Offnet to Offnet consult transfer doesn't work in CCM 4.2(3).


Customer calls 1800 number. DNIS hits CTI routepoint and agent A picks up the call. Agent A presses the transfer key and dials PSTN number to transfer to third party. (Agent does a consult transfer here). Agent goes back to the customer and then hits the transfer key. But it doesnt work. when he presses the transfer key it triggers a third call.


Please note blind transfer works fine.


Kindly advise.

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