Offnet to Offnet consult transfer doesn't work CCM 4.2(3)

Unanswered Question
Jun 25th, 2007

Offnet to Offnet consult transfer doesn't work in CCM 4.2(3).

Customer calls 1800 number. DNIS hits CTI routepoint and agent A picks up the call. Agent A presses the transfer key and dials PSTN number to transfer to third party. (Agent does a consult transfer here). Agent goes back to the customer and then hits the transfer key. But it doesnt work. when he presses the transfer key it triggers a third call.

Please note blind transfer works fine.

Kindly advise.

I have this problem too.
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