CCM5.1 showing Call Park #s with active calls.

Unanswered Question

Small brokerage firm soon to have CM5.1 (currently has CCME 4.0.3) and they need to use Call Park. However, they have a tendancy to place a call on park and lose track of what number its parked at.

With CCME, placing the Call Park numbers on the side car and setting it up as a monitor line will show what Call Park numbers have calls on them. However, we could not get this to work in our lab with CallManager 5.1. If this doable without Attendant Console? They do not want AC.

Thanks.

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Rob Huffman Mon, 06/25/2007 - 07:17

Hi Michael,


The feature that you want is only available in the CCM 4.2 and 6.0 Trains, not in 5.x :( Have a look at the "Directed Call Park" description/interaction;


Directed Call Park

Directed Call Park allows a user to transfer a parked call to an available user-selected directed call park number. Configure directed call park numbers in the Cisco Unified CallManager Directed Call Park Configuration window. Configured directed call park numbers exist clusterwide. You can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed call park numbers. Users can also use the BLF to speed dial a directed call park number.


From this 4.2 doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008070e557.html#wp1047581


In the 5.x train the best you can do to keep track of Parked calls is to use Call Park Reversion. Have a look;


Call Park Reversion


Call Park Reversion Timer?Default specifies 60 seconds. This parameter determines the time that a call remains parked. Set this timer for each server in a cluster that has the Cisco CallManager service and call park configured. When this timer expires, the parked call returns to the device that parked the call.


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Note: To set the timers, choose System > Service Parameters and update the Call Park Display Timer and the Call Park Reversion Timer fields in the Clusterwide Parameters (Feature-General) pane.


From this 5.x doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00806b7ecb.html


Sorry about that but I hope this helps somewhat!


Rob

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