Attendant Console - User Status at other Sites

Unanswered Question
Jun 25th, 2007

Our "main" AC is at the home office and correctly displays the status of all of that offices users. Unfortunately it only shows a question mark for the users in the other two offices. I don't believe this has ever worked properly.

Does anyone have any ideas on where to start with this one?

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rob.huffman Mon, 06/25/2007 - 06:48

Hi Michael,

I think that you are seeing one of AC Restrictions shown in the note below;

Cisco TCD handles attendant console requests for the following items:

Call dispatching from pilot point to the appropriate hunt group destination

Line status (unknown, available, on hook, or off hook)

User directory information (Cisco TCD stores and periodically updates directory information for fast lookup by the attendant console.)

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Note: Cisco TCD only monitors the status of internal devices and phones. An attendant console user cannot see line state for a phone that is connected to a gateway.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html#wp1144934

Hope this helps!

Rob

mparella Mon, 06/25/2007 - 06:55

Thanks for the reposnse, Rob. Can you clear it up a litle futher? The other offices are connected over WAN via point to point links. They are in different Locations, Regions, Device Pools, etc. but other than that they register with the same CM, etc. The AC can see them, forward calls to them, etc. but not see the status. What exactly is preventing this?

Thanks again.

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