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CCM 4.1.2 Publisher does not show any registered devices

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Rob Huffman Tue, 06/26/2007 - 04:27
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Hi David,

In many cases this is by design. One of the reccomended setups is that no devices register with the Pub and it is left free for other tasks. Have a look at your Callmanager Groups (through CCMADMIN) and see if any of them list the Pub first in the selection order. The relationship between Device Pools and Callmanager Groups dictates which CCM devices register with. It sounds like everything is OK so this may be the case in your environment.

Hope this helps!


waynetall Tue, 06/26/2007 - 04:45
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Hi David,

I met this situation several times and it's caused by the synchronization problem. Although you can create dummy devices and see the pub and sub database has it.

I resolved this by restart the pub and sub.

first reload pub, then the subs. You may have a try.

Good Luck.

mchandak Tue, 06/26/2007 - 05:19
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Can you check if "Cisco RIS Data Collector" is started on the Publisher. With phones being registered and CallManager status being shown as "Not Found" is the most typical symptom of this service being de-activated or stopped. Ensure that Cisco RIS Data Collector is Active and Started on the Publisher. That should resolve the issue.

To Activate a Service, please check:


To restart a Service, please check:


Hope this helps

lwai Tue, 06/26/2007 - 05:44
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I had the same issue in CM 4.1(2), Cisco TAC told me to run the command regsvr32 dblx.dll under Publisher C:WINNT\system32 directory and the issue was solved.

I forget whethet we should reboot the publisher or not after running this command.

lwai Tue, 06/26/2007 - 05:55
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Please ignore my previous post, the correct step is -restart "Cisco RIS Data Collector " services.

mchandak Tue, 06/26/2007 - 06:19
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Can u check the service status and confirm it is started. Also, check the Event Viewer to see if the service crashed

he service seems ok and appears started even from services and there is no obvious messages in event log apart from this which seems to coincide with the restart.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7011

Date: 26/06/2007

Time: 14:41:36

User: N/A

Computer: CM-ALW-PUB


Timeout (30000 milliseconds) waiting for a transaction response from the service.

mchandak Tue, 06/26/2007 - 06:59
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Could be an issue with RIS not being able to pull Data from SQL. I'd recommend opening a case with TAC to troubleshoot Database access/service crash issue


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