need help on a customer services script.

Unanswered Question
Jun 26th, 2007
User Badges:

I am am trying to mod out current customer services script. so that a caller can hit 0 at anytime to exit the pool and back to the operator. I have attach our current script. This script is for a ipcc express ver 4.04. Any help will be great.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
david.macias Tue, 06/26/2007 - 11:32
User Badges:
  • Blue, 1500 points or more

I was not able to open your script, but it sounds like you might need to play a constant MOH prompt while the call is waiting for an agent, that way the system can detect a digit. If you put the call on hold and the caller presses anything it will not be detected since the call will be parked at the CCM for MOH treatement.



This Discussion