Hello all, I need some help with an implementation I am trying to accomplish. I currently have IPCC Express Premium 4.0 and this is currently running our support call center. I have reached the 300 User limit on this and we are trying to find solutions to move forward from that barrier. We are considering IPCC Enterprise but the cost for those licenses is too much for our company, especially since we already invested in 300 IVR and Agent licenses for express and we are reluctant to just give those up and move to enterprise. So here is my idea. I am planning on rolling out ICM 7.0 and installing the PG software on the IPCC cluster that I currently have. That way I can install another IPCC Express cluster and make it communicate with the ICM. Basically its 1 ICM server and 2 IPCC express clusters setup with the PG software to make them as ACD?s . Here are my questions. First of all, has anyone installed this and have it running successful? Second, I know we have to purchase additional licenses for the second IPCC Express cluster but what about licenses for the ICM, is it 1 License per ACD connected to the ICM, or is it 1 License per user connected to the ICM? I have other questions but for now If anyone has any information at all, please do not hesitate to email me or post it. Thank you all.
I have this problem too.