CallManager CDR Report can not present the accuarate call numbers

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Jun 26th, 2007
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We've encountered a CDR report data not accurate situation when using 4.1.3sr3c . The data retrieved from CDR -> By Extension sometimes are less than the actual calls .Even on occassions , for certain extensions ,no data can be retrieved . I tried to compare the detail call no. with the TOP N report for certain extensions , the numbers can fit but not present the accuarate numbers . It seems the missing records are not insert into CDR database . Need someone to help if you have same experience and know the root cause , many thanks!

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sbilgi Mon, 07/02/2007 - 14:05
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Run DBLHelper on the publisher and Restart the CDR Insert service.


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