There are 3 proxy serevrs connected to CSS.
When the remote users set the CSS VIP address (that is 18.104.22.168 )as the proxy server in their IE browser settings the sessions disconnect (even when sessions are active and I am not talking of idle sessions) after 20 to 30 minutes. If, in the IE browser setting they set the real ip address (22.214.171.124 or 126.96.36.199 or 188.8.131.52) then it works fine pointing the problem to the CSS and not the proxy servers or any other part of the network. Diagram, SHOW TECH and logs attached. You will see some services going down and up but that is not the problem and we know why the service have gone down.
Customer says only when the user is using https that this problem happens, but not with http. For example they never have a problem when going to
http://www.msn.com, but they do have a problem when for example going to:
The session terminates after about 20 or 30 minutes.