RME 4.0.5 / web page don't appear

Unanswered Question
Jun 27th, 2007

Hello

I have a LMS 2.6 installation with RME 4.0.5.

All works fine except that after 1-2 weeks without problems, the web page http://ciscoworks:1741/rme/RMEHome.do

don't appear (page timeout).

All the RME services are running

CS, DFM, CM pages appears correctly

As workaround I execute a restart of CW.

Do you known this problem?

best regards

Andrea

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Joe Clarke Wed, 06/27/2007 - 07:48

We have seen reports that the RME homepage no longer shows up when there are a large number of RME jobs. Removing old jobs via the RME Jobs manager helps that problem. There may also be errors in the NMSROOT/MDC/tomcat/logs/stdout.log that point to a cause for this problem.

acalligher Thu, 06/28/2007 - 02:15

Hello

My last RME Job is 1133 (total saved jobs are 231).

It's seems that the RME stop to work because my last job was at 21 jun.

I have max 1-2 job pro day.

Now I have restarted CW because I was not able to entry into the RME menu to erase Jobs.

Now I have erased 60jobs

You will find as attached file the stdout.log file

Best regards

Andrea

acalligher Mon, 07/02/2007 - 07:36

Hello

before to delete the jobs I have restarted CW.

(..it's the workaround)

The problem appear every 1-2 weeks.

So I have to wait...

Did you see something wrong into the log?

Best Regards

Andrea

Joe Clarke Mon, 07/02/2007 - 08:30

I didn't know at what time to look, but a scan of the log did not reveal anything obviously wrong.

acalligher Thu, 07/26/2007 - 23:07

Hello

the problem appears again, but this time I see the RME Homepage (CW it need 1 minute to display the Homepage, normally 2-3 sec).

But into the RME Homepage the RME Job are EMPTY.

The RME job browser page is EMPTY too.

Could I do some troobleshooting, without restart the LMS?

bye

Andrea

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