Solved: Hunt Pilot transfer to voice mail

jtreadwell · ‎06-27-2007

Trying to setup a Hunt Pilot for the Main line of a new school. I have it working but when all of the lists have been exhausted, how do I make it transfer to a voice mail box? I even tried forwarding all calls to voicemail and it stil comes back with a fast busy after the designated ring time.

CCM 4.1(3) sr4d

Unity 4.0(4) SR1

IP Phone CP7961G

Rob Huffman · ‎06-28-2007

Hi James,

This should be applied at the "Hunt Pilot" Level, if you configure a Destination # (DN of Unity VM Pilot) under the settings shown below, you should be good to go;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

From this good CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed664.html#wp1023973

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎06-28-2007

Good stuff James! Glad to help :)

Good luck with the rest of your deployment,

Rob

Please remember to rate helpful posts.......

View solution in original post

Rob Huffman · ‎06-28-2007

Hi James,

This should be applied at the "Hunt Pilot" Level, if you configure a Destination # (DN of Unity VM Pilot) under the settings shown below, you should be good to go;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

From this good CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed664.html#wp1023973

Hope this helps!

Rob

jtreadwell · ‎06-28-2007

Worked like a charm.

Thanks.

Rob Huffman · ‎06-28-2007

Good stuff James! Glad to help :)

Good luck with the rest of your deployment,

Rob

Please remember to rate helpful posts.......